The benefit of EQ on conflict resolution skills

 

Emotional intelligence can improve your self-control by improving your self-control, you will also prevent conflict. When your colleagues are under pressure, they may not be as Emotionally Intelligent as yourself, and this may become apparent in how they choose to communicate. They may lack the same level of self-control, and they may appear to be frustrated and tense in their communications to you. It is in these situations where having good self-control will be useful. If a colleague is frustrated when they are talking to you, your first response is probably to become frustrated as well when you reply to them, and you may be inclined to say something that could spark a conflict. This is where it is important to have good self-control in order to minimize conflict. By assessing their emotions, controlling your own, and by responding in a calm, clear and professional manner, you will continue to build strong working relationships in times of pressure.